It put a slight damper on the evening but it wasn't ruined completely. Now I have to say that I don't know if this was racially or nationally motivated but it didn't sit well. They were not required to have closed shoes as their beachwear was acceptable. Before we could even come to a decision we witnessed 3 males in the span of 5 minutes walk in with walmart style thong flip flops, show their ID and be granted access to the casino. My girlfriend and I stepped back out and contemplated me going back to our room to change shoes. After the call the young lady states that I need closed shoes to enter and that beachwear was not permitted. She picks up a phone and then speaks to someone for about 2-3 minutes in Catalan while the other gave me multiple dirty looks. One of the ladies then asked us to wait while she checked if I could get in with my Adidas flip flops on.

The two young ladies at the front checked our IDs and then looked me up and down. My girlfriend and I walked in on our last night in Barcelona expecting a great experience after checking the reviews. Sadly this review will be of the experience that I had just steps inside the door of the casino. Matias behaviour and customer service was unacceptable and he truly shouldnt be allowed to work in the hospitality industry. I am extremely disappointed by his attitude as well as the quality of service considering this is a casino bar where all sorts of people go and play a large amounts of money. All the other people sitting on the bar were not being served their bill without requesting it. O decided not to say anything and sat there picking out the onions to be able to eat and before i even started eating he brought me the bill and said here is your bill whereas i hadnt asked for it. I looked at him wondering since i had taken a bite and said “why would you have taken it to someone else if i hadnt?” After a tense conversation and insisting that i demand its changed he brought me the chicken burger which i had ordered but this time it was filled with caramelized onions which i had specifically stressed i didnt want but with an extra layer of cheese on top for me not to see the onions. I called the bartender Matias and informed him that i ordered a chicken burger and not a beefburger and asked him to change it and he looked at me and said “but i cant change it now since you put ketchup inside”. Without noticing what they brought me i put ketchup and took a bite when i suddenly realized it was not chicken. I ordered a chicken burger at the bar and instead i was served a beefburger.

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